Frequently Asked Questions

I didn’t get a confirmation email!!

First, check your junk email box. If you cannot find it there, check your credit card statement to be sure that your credit card was charged. If it was and you cannot find your confirmation email, please click the Confirm and Manage My Entry link in the right column of each race website. This will allow you to either login or create and account to resend your confirmation email.

How do I get to the race? When does it start? What age groups do you use?

All of this info can be found by clicking the Race Info link on each race website.

Can I wear headphones?

Headphones are discouraged as you may not be able to hear faster runners coming from behind you.

Can I switch distances?

Yes, if you register for the race and then would like to switch to a shorter distance, please let us know a day before the race (so we can update the database with the correct bib numbers). If you would like to go up in distance, you will need to pay the difference in price from your entry to the distance you would like to run before we will switch you. If you do this after the price break, you will also need to pay the increase in price break (IE – you paid $50 for the early registration 25K but would like to switch to the 50K two weeks before the race, you will owe the difference between $50 and $85, which is $35).

What if I can’t run the race? Can I get a refund or transfer my entry to someone else?

Entry fees are non-refundable. However, you can transfer your entry to someone else for a $10 or to a different event produced by Colorado Runner Events for a $15 fee.

Registration transfers from one event to another will close 14 days prior to the event, while registration transfer from one individual to another within the same event will close 72 hours before the event. Credits must be redeemed via online registration and unused credits are forfeited.

To transfer your entry, please click here.

Please fill out the form below if you have any questions. We will be in touch within 48 hours.