What if I can’t run the race? Can I get a refund or transfer my entry to someone else?
Entry fees are non-refundable. This means once we have received your entry, you will not receive a refund if you cannot participate.
We allow you to transfer your entry to another person for a fee of $10. This is only allowed up until seven days before the event. We also allow you to transfer your entry to another event produced by Colorado Runner Events for a fee of $10. This is allowed up until 14 days before the event.
To transfer your entry, please click here.
Can I switch from the live race to the virtual option?
We also allow you to transfer your entry from the in-person event to the virtual race for a free until seven days before the event. After that, the fee is $5.
If you would like to switch from the live race to the virtual option, please fill out the transfer form by clicking here.
Can I switch distances?
Yes, if you register for the race and then would like to switch to a shorter distance, please let us know a day before the race (so we can update the database with the correct bib numbers). There are no refunds if you switch to a shorter distance.
If you would like to go up in distance, you will need to pay the difference in price from your entry to the distance you would like to run before we will switch you. If you do this after the price break, you will also need to pay the increase in price break (IE – you paid $50 for the early registration 25K but would like to switch to the 50K two weeks before the race, you will owe the difference between $50 and $85, which is $35).
Please fill out the contact form if you wish to switch you distance at any event (be sure to include which event you are running in comments box).
My results are not showing up online.
We are sorry to hear that your results are not showing up online. Sometimes, there is a malfunction with the timing tag attached to your bib. Our race timer, HAL Sports, uses multiple back up systems in case this happens. Please click here to contact them and they will respond to your inquiry and post your results. Their staff is out timing races on the weekends, so someone may not respond until they are back in the office.
I didn’t get a confirmation email!!
First, check your junk email box. If you cannot find it there, check your credit card statement to be sure that your credit card was charged. If it was and you cannot find your confirmation email, please click here. This will allow you to either login or create and account to resend your confirmation email.
How do I get to the race? When does it start? What age groups do you use?
All of this info can be found by clicking the Race Info link on each race website.
When and where can I pick up my race packet?
All of this info can be found by clicking the Packet Pick-up link on each race website.
Can I wear headphones?
Headphones are discouraged as you may not be able to hear faster runners coming from behind you.
How does the virtual run option work?
For more info on our virtual run options, please click here.
Will the race be cancelled or postponed due to inclement weather?
Colorado Runner Events will not be cancel or postpone an event due to cold temperatures, snow, rain, wind or any other inclement weather.
Do you offer elite entries?
We do offer elite entries at a few of our events. Click here for more info.
Please fill out the form below if you cannot find the answer to your question in the FAQ’s.