Frequently Asked Questions
What if I can’t run the race? Can I get a refund or transfer my entry to someone else?
Entry fees are non-refundable.
This means once we have received your entry, you will not receive a refund if you cannot participate. We do offer a special purchase protection plan that you can opt into during registration for a single event. This will allow you to get a refund if you are unable to attend due to a covered circumstance. For more info on our purchase protection, please click here.
We allow you to transfer your entry to another person for a fee of $10. This is only allowed up until seven days before the event. We also allow you to transfer your entry to another event produced by Colorado Runner Events for a fee of $10. This is allowed up until 14 days before the event. To transfer your entry, please click here.
My results are not showing up online.
We are sorry to hear that your results are not showing up online. Sometimes, there is a malfunction with the timing tag attached to your bib. Our race timer, HAL Sports, uses multiple back up systems in case this happens. Please click here to contact them and they will respond to your inquiry and post your results. Their staff is out timing races on the weekends, so someone may not respond until they are back in the office.
I didn’t get a confirmation email!!
First, check your junk email box. If you cannot find it there, check your credit card statement to be sure that your credit card was charged. If it was and you cannot find your confirmation email, please click the Confirm and Manage My Entry link in the right column of each race website. This will allow you to either login or create and account to resend your confirmation email.
How do I get to the race? When does it start? What age groups do you use?
All of this info can be found by clicking the Race Info link on each race website.
When and where can I pick up my race packet?
All of this info can be found by clicking the Packet Pick-up link on each race website.
Can I wear headphones?
Headphones are discouraged as you may not be able to hear faster runners coming from behind you.
Can I switch distances?
Yes, if you register for the race and then would like to switch to a shorter distance, please let us know a day before the race (so we can update the database with the correct bib numbers). If you would like to go up in distance, you will need to pay the difference in price from your entry to the distance you would like to run before we will switch you. If you do this after the price break, you will also need to pay the increase in price break (IE – you paid $50 for the early registration 25K but would like to switch to the 50K two weeks before the race, you will owe the difference between $50 and $85, which is $35). Please fill out the contact form if you wish to switch you distance at any event (be sure to include which event you are running in comments box).
Will the race be cancelled or postponed due to inclement weather?
The race will not be cancelled or postponed due to cold temperatures, snow, rain, wind or any other inclement weather.
Please fill out the form below if you have any questions.