Fill out the form below to send us an email. Before contacting us, please check our FAQ’s, as this may answer some of your questions.
Frequently Asked Questions:
I didn’t get a confirmation email!!
First, check your junk email box. If you cannot find it there, check your credit card statement to be sure that your credit card was charged. If it was and you cannot find your confirmation email, please click the Confirm and Manage My Entry link in the right column. This will allow you to either login or create and account to resend your confirmation email.
When and where can I pick up my race packet?
Information about packet pick-up can be found by clicking here.
How do I get my discounted tickets to the Denver Zoo.
Participants of the Pumpkin Pie 5K/10K receive discounted tickets to the Denver Zoo. To get your tickets, please click here. The username is CRE@denverzoo.org and the password is cheetah.
Are dogs allowed?
Dogs are permitted to run the event with you. However, they must remain leashed on a leash 6 feet or shorter.
Are strollers allowed?
Can I wear headphones?
While our insurance regulations prohibit the use of headphones, you may wear them at your own risk.
Can I walk the race?
Yes, there are no time limits for finishing.
If the course is 5M (or 10M, 10K or 5K depending on the event), why does my GPS say 5.06 miles?
All of our courses are USATF certified by Race Measure. They have been extensively marked and measured using a Jones counter per USATF certification guidelines, which are accurate to one centimeter.
Can I switch distances?
Yes, if you register for the race and then would like to switch to a shorter distance, please let us know at least three days before the race (so we can update the database with the correct bib numbers). If you would like to go up in distance, you will need to pay the difference in price from your entry to the distance you would like to run before we will switch you.
What if I can’t run the race? Can I get a refund or transfer my entry to someone else?
Entry fees are non-refundable. However, you can transfer your entry to someone else for $10 or to a different event produced by Colorado Runner Events for a $15 fee. Registration transfers from one event to another will close 10 days prior to the event, while registration transfer from one individual to another within the same event will close 72 hours before the event. Credits must be redeemed via online registration and unused credits are forfeited. To transfer your entry, please click here.
If you did not find the answer you were looking for in the above FAQ’s, then please fill out the form below to send us an email.