Frequently Asked Questions
What if I can’t run the race? Can I get a refund or transfer my entry to someone else?
Entry fees are non-refundable. This means once we have received your entry, you will not receive a refund if you cannot participate.
We allow you to transfer your entry to another person for a fee of $10. This is only allowed up until seven days before the event. We also allow you to transfer your entry to another event produced by Colorado Runner Events for a fee of $10. This is allowed up until 14 days before the event. To transfer your entry, please click here.
If the event is cancelled due to unforeseen circumstances, you will be eligible for a 100% credit to another event produced by Colorado Runner Events.
Can I switch from the live race to the virtual option?
We also allow you to transfer your entry from the in-person event to the virtual race for a free until seven days before the event. After that, the fee is $5.
If you would like to switch from the live race to the virtual option, please fill out the transfer form by clicking here.
Can I switch distances?
Yes, if you register for the race and then would like to switch to a shorter distance, please let us know at least a three days before the race (so we can update the database with the correct bib numbers). If you would like to go up in distance, you will need to pay the difference in price from your entry to the distance you would like to run before we will switch you. If you do this after the price break, you will also need to pay the increase in price break.
Click here to contact us if you which to switch your distance.
My results are not showing up online.
We are sorry to hear that your results are not showing up online. Sometimes, there is a malfunction with the timing tag attached to your bib. Our race timer, HAL Sports, uses multiple back up systems in case this happens. Please click here to contact them and they will respond to your inquiry and post your results. Their staff is out timing races on the weekends, so someone may not respond until they are back in the office.
What COVID safety protocols will you have in place?
We will follow all state and local guidelines in place at the time of the event. For further details, please click here.
What if the race is cancelled or postponed due to COVID?
If the race is cancelled or postponed due to COVID, registered runners can choose to run the virtual race, or receive a 100% credit toward another event, or defer to the rescheduled run or run the following year.
Will the race be cancelled or postponed due to inclement weather?
The race will not be cancelled or postponed due to cold temperatures, snow, rain, wind or any other inclement weather.
I didn’t get a confirmation email!!
First, check your junk email box. If you cannot find it there, check your credit card statement to be sure that your credit card was charged. If it was and you cannot find your confirmation email, please click here. This will allow you to either login or create and account to resend your confirmation email.
When and where can I get my race packet?
Information about packet pick-up can be found by clicking here.
Are dogs allowed?
We do allow dogs to run with runners. Please start at the back of the pack if you are running with your dog. All dogs must be leashed at all times and dogs running with runners must be confined to a six foot leash or shorter. Failure to comply will results in a disqualification.
Are strollers allowed?
Yes, strollers are allowed. However, please be courteous to other runners and start at the back of the pack if you are going to push a stroller.
Can I wear headphones?
Headphones are discouraged as you may not be able to hear faster runners coming from behind you.
Can I walk the race?
Yes, walkers are welcome. The finish line closes at 10:30.
Is there a time limit?
The finish line will close at 10:30 AM.
If you can not find the answer to your question above, please click here to contact us.