Frequently Asked Questions
What if I can’t run the race? Can I get a refund or transfer my entry to someone else?
Entry fees are non-refundable. This means once we have received your entry, you will not receive a refund if you cannot participate.
We allow you to transfer your entry to another person for a fee of $10. This is only allowed up until seven days before the event. We also allow you to transfer your entry to another event produced by Colorado Runner Events for a fee of $10. This is allowed up until 14 days before the event. To transfer your entry, please click here.
If the event is cancelled due to unforeseen circumstances, you will be eligible for a 100% credit to another event produced by Colorado Runner Events.
My results are not showing up online.
We are sorry to hear that your results are not showing up online. Sometimes, there is a malfunction with the timing tag attached to your bib. Our race timer, HAL Sports, uses multiple back up systems in case this happens. Please click here to contact them and they will respond to your inquiry and post your results. Their staff is out timing races on the weekends, so someone may not respond until they are back in the office.
I didn’t get a confirmation email!!
First, check your junk email box. If you cannot find it there, check your credit card statement to be sure that your credit card was charged. If it was and you cannot find your confirmation email, please click here in the right column. This will allow you to either login or create and account to resend your confirmation email.
Are dogs allowed?
Dogs at not permitted on the grounds at Hudson Gardens and due to the out and back nature of the course, we are not allowing dogs on the course. Please leave your pooch at home. Failure to adhere to this policy will cause disqualification and may force Hudson Gardens to pull our permit for the event.
Are strollers allowed?
Yes, but there may be patches of ice so be aware. Also, there is a portion of the course that is out and back, so please stay to the right if you are pushing a stroller.
Can I wear headphones?
While our insurance regulations prohibit the use of headphones, you may wear them at your own risk.
Can I walk the race?
Yes, there are no time limits for finishing.
If the course is 5M (or 10M, 10K or 5K depending on the event), why does my GPS say 5.06 miles?
Can I switch distances?
Yes, if you register for the race and then would like to switch to a shorter distance, please let us know the day before the race (so we can update the database with the correct bib numbers). If you would like to go up in distance, you will need to pay the difference in price from your entry to the distance you would like to run before we will switch you.
Click here to contact us if you which to switch your distance.
Will the race be cancelled or postponed due to inclement weather?
The race will not be cancelled or postponed due to cold temperatures, snow, rain, wind or any other inclement weather.
If you can not find the answer to your question above, please click here to contact us.