E-Mail: Fill out the form below to send us an email. Before contacting us, please check our FAQ’s, as this may answer some of your questions.
Frequently Asked Questions:
I didn’t get a confirmation email!!
First, check your junk email box. If you cannot find it there, check your credit card statement to be sure that your credit card was charged. If it was and you cannot find your confirmation email, please click the Confirm and Manage My Entry link in the right column. This will allow you to either login or create and account to resend your confirmation email.
How do I get to the race? When do they start?
Each race takes place at Hudson Gardens in Littleton. Directions can be found by clicking here.
The short race at the Santa Stampede and Frosty’s Frozen Five and Ten starts at 9:00 AM and the long race starts at 10:15 AM. At the Snowman Stampede, the half marathon starts at 9:00 AM, the 10K starts at 10:15 AM and the 5K starts at 9:30 AM. There will be a free kids run of about 1/4 mile at 8:45 AM.
Where and when can I get my race packet?
Information about packet pick-up can be found by clicking the Packet Pick-up links below:
Dogs at not permitted on the grounds at Hudson Gardens and due to the out and back nature of the course, we are not allowing dogs on the course. Please leave your pooch at home. Failure to adhere to this policy will cause disqualification and may force Hudson Gardens to pull our permit for the event.
Are strollers allowed?
Yes, but there may be patches of ice so be aware. Also, there is a portion of the course that is out and back, so please stay to the right if you are pushing a stroller.
Can I wear headphones?
While our insurance regulations prohibit the use of headphones, you may wear them at your own risk.
Can I walk the race?
Yes, there are no time limits for finishing.
If the course is 5M (or 10M, 10K or 5K depending on the event), why does my GPS say 5.06 miles?
All of our courses are USATF certified by Race Measure. They have been extensively marked and measured using a Jones counter per USATF certification guidelines, which are accurate to one centimeter.
Can I switch distances?
Yes, if you register for the race and then would like to switch to a shorter distance, please let us know at least three days before the race (so we can update the database with the correct bib numbers). If you would like to go up in distance, you will need to pay the difference in price from your entry to the distance you would like to run before we will switch you.
What if i can’t run the race? Can I get a refund or transfer my entry to someone else?
Entry fees are non-refundable. However, you can transfer your entry to someone else for a $10 or to a different event produced by Colorado Runner Events for a $15 fee.
Registration transfers from one event to another will close 10 days prior to the event, while registration transfer from one individual to another within the same event will close 72 hours before the event. Credits must be redeemed via online registration and unused credits are forfeited.
I signed up for the double. Can I run them back-to-back or do I need to start each race at the assigned start time? What do I do with the second chip while I run the first race?
If you are signed up for the double, you will get two bibs and two chips, one for each race. You need to first run the short race and finish. Then you need to change your bib number and your chip number, and then wait for the start of the long race before you start. Do not take both chips with you during any of the races as this will mess up your results.
The ideal thing to do with the second chip is to just not pick it up until after you finish the short race. The packet pick-up for the long race does not close until the race starts. So, you should pick your bib and chip for the short race, run the short race and then pick up your bib and chip for the long race.
If you run the races back-to-back without waiting until the start time of the second race, you will not get an official time for the long race and you may mess up the scoring when you cross the start line and finish line the second time.
If you did not find the answer you were looking for in the above FAQ’s, then please fill out the form below to send us an email.