Frequently Asked Questions
What if I can’t run the race? Can I get a refund or transfer my entry to someone else?
Entry fees are non-refundable. This means once we have received your entry, you will not receive a refund if you cannot participate.
We allow you to transfer your entry to another person for a fee of $10. This is only allowed up until seven days before the event. We also allow you to transfer your entry to another event produced by Colorado Runner Events for a fee of $10. This is allowed up until 14 days before the event. To transfer your entry, please click here.
If the event is cancelled due to unforeseen circumstances, you will be eligible for a 100% credit to another event produced by Colorado Runner Events.
Can I switch from the live race to the virtual option?
We also allow you to transfer your entry from the in-person event to the virtual race for a free until seven days before the event. After that, the fee is $5.
If you would like to switch from the live race to the virtual option, please fill out the transfer form by clicking here.
Can I switch distances?
Yes, if you register for the race and then would like to switch to a shorter distance, please let us know the day before the race (so we can update the database with the correct bib numbers). If you would like to go up in distance, you will need to pay the difference in price from your entry to the distance you would like to run before we will switch you. There are no refunds if you choose to switch to a shorter distance.
Click here to contact us if you which to switch your distance.
Is there a time limit?
The finish line will close at 1:00 PM.
My results are not showing up online.
We are sorry to hear that your results are not showing up online. Sometimes, there is a malfunction with the timing tag attached to your bib. Our race timer, HAL Sports, uses multiple back up systems in case this happens. Please click here to contact them and they will respond to your inquiry and post your results. Their staff is out timing races on the weekends, so someone may not respond until they are back in the office.
Will the race be cancelled or postponed due to inclement weather?
The race will not be cancelled or postponed due to cold temperatures, snow, rain, wind or any other inclement weather.
I didn’t get a confirmation email!!
First, check your junk email box. If you cannot find it there, check your credit card statement to be sure that your credit card was charged. If it was and you cannot find your confirmation email, please click here. This will allow you to either login or create and account to resend your confirmation email.
How do I get to the race? When does it start? What age groups do you use?
Directions to the event can be found by clicking here.
Information of start times and age groups can be found by clicking here.
Where and when can I get my race packet?
Information about packet pick-up can be found by clicking here.
Are dogs allowed?
Dogs at not permitted on the grounds at Hudson Gardens. Please leave your pooch at home. Failure to adhere to this policy could cause Hudson Gardens to pull our permit for the event.
Are strollers allowed?
Yes, but there may be patches of ice so be aware. Also, there is a portion of the course that is out and back, so please stay to the right if you are pushing a stroller.
Can I walk the race?
Yes, but the finish line closes at 1:00 PM.
If the course is 5K, why does my GPS say 3.04 miles?
The race course has been extensively marked and measured using a Jones counter per USATF certification guidelines, which are accurate to one centimeter.
Contact Us
If you can not find the answer to your question above, please click here to contact us.
