Frequently Asked Questions
What if I can’t run the race? Can I get a refund or transfer my entry to someone else?
Entry fees are non-refundable. This means once we have received your entry, you will not receive a refund if you cannot participate. We do offer a special purchase protection plan that you can opt into during registration for a single event. This will allow you to get a refund if you are unable to attend due to a covered circumstance. For more info on our purchase protection, please click here.
We allow you to transfer your entry to another person for a fee of $10. This is only allowed up until seven days before the event. We also allow you to transfer your entry to another event produced by Colorado Runner Events for a fee of $10. This is allowed up until 14 days before the event.
To transfer your entry, please click here.
My results are not showing up online.
We are sorry to hear that your results are not showing up online. Sometimes, there is a malfunction with the timing tag attached to your bib. Our race timer, HAL Sports, uses multiple back up systems in case this happens. Please click here to contact them and they will respond to your inquiry and post your results. Their staff is out timing races on the weekends, so someone may not respond until they are back in the office.
Will the race be cancelled or postponed due to inclement weather?
The race will not be cancelled or postponed due to cold temperatures, snow, rain, wind or any other inclement weather.
I didn’t get a confirmation email!!
First, check your junk email box. If you cannot find it there, check your credit card statement to be sure that your credit card was charged. If it was and you cannot find your confirmation email, please click here. This will allow you to either login or create and account to resend your confirmation email.
Where and when can I get my race packet?
Information about packet pick-up can be found by clicking here.
Are dogs allowed?
Dogs at not permitted on the grounds at Hudson Gardens. Please leave your pooch at home. Failure to adhere to this policy could cause Hudson Gardens to pull our permit for the event.
Are strollers allowed?
Yes, but there may be patches of ice so be aware. Also, there is a portion of the course that is out and back, so please stay to the right if you are pushing a stroller.
Can I wear headphones?
While our insurance regulations prohibit the use of headphones, you may wear them at your own risk.
Can I walk the race?
Yes, there are no time limits for finishing.
If the course is 5K, why does my GPS say 3.04 miles?
The Santa Stampede race course is USATF certified by Race Measure. It has been extensively marked and measured using a Jones counter per USATF certification guidelines, which are accurate to one centimeter.
Can I switch distances?
Yes, if you register for the race and then would like to switch to a shorter distance, please let us know the day before the race (so we can update the database with the correct bib numbers). If you would like to go up in distance, you will need to pay the difference in price from your entry to the distance you would like to run before we will switch you.
Click here to contact us if you which to switch your distance.
I signed up for the double. Can I run them back-to-back or do I need to start each race at the assigned start time? What do I do with the second chip while I run the first race?
If you are signed up for the double, you will get two bibs and two chips, one for each race. You need to first run the short race and finish. Then you need to change your bib number and your chip number, and then wait for the start of the long race before you start. Do not take both chips with you during any of the races as this will mess up your results.
The ideal thing to do with the second chip is to just not pick it up until after you finish the short race. The packet pick-up for the long race does not close until the race starts. So, you should pick your bib and chip for the short race, run the short race and then pick up your bib and chip for the long race.
If you run the races back-to-back without waiting until the start time of the second race, you will not get an official time for the long race and you may mess up the scoring when you cross the start line and finish line the second time.
Why do you run the 5K and the 10K at separate times?
There are many reasons that we do this. First, we feel that it makes the course less crowded. Also, our permit limits us to 1,000 people on the course at one time. We also have close to 100 runners who run in both races, called ‘doublers.’ We also get a lot of positive feedback from parents, because one parent can run in the 5k while the other parent watches the kids, and then they switch.
If you can not find the answer to your question above, please click here to contact us.