Frequently Asked Questions
What if I can’t run the race? Can I get a refund or transfer my entry to someone else?
Entry fees are non-refundable.
This means once we have received your entry, you will not receive a refund if you cannot participate. We do offer a special purchase protection plan that you can opt into during registration for a single event. This will allow you to get a refund if you are unable to attend due to a covered circumstance. For more info on our purchase protection, please click here.
We allow you to transfer your entry to another person for a fee of $10. This is only allowed up until seven days before the event. We also allow you to transfer your entry to another event produced by Colorado Runner Events for a fee of $10. This is allowed up until 14 days before the event.
To transfer your entry, please click here.
My results are not showing up online.
We are sorry to hear that your results are not showing up online. Sometimes, there is a malfunction with the timing tag attached to your bib. Our race timer, HAL Sports, uses multiple back up systems in case this happens. Please click here to contact them and they will respond to your inquiry and post your results. Their staff is out timing races on the weekends, so someone may not respond until they are back in the office.
Will the race be cancelled or postponed due to inclement weather?
The race will not be cancelled or postponed due to cold temperatures, snow, rain, wind or any other inclement weather.
I didn’t get a confirmation email!!
First, check your junk email box. If you cannot find it there, check your credit card statement to be sure that your credit card was charged. If it was and you cannot find your confirmation email, please click here. This will allow you to either login or create and account to resend your confirmation email.
When and where can I get my race packet?
Information about packet pick-up can be found by clicking here.
Are dogs allowed?
We do allow dogs to run with runners. Please start at the back of the pack if you are running with your dog. All dogs within the park must be leashed at all times and dogs running with runners must be confined to a six foot leash or shorter. Failure to comply will results in a disqualification. There are no dogs allowed in the family adventure run.
Are strollers allowed?
Strollers are not permitted.
Can I wear headphones?
Headphones are discouraged as you may not be able to hear faster runners coming from behind you.
Can I walk the race?
Yes, you may walk any distance, as long as you can finish within the 8 hour time limit for the 50K.
Can I switch distances?
Yes, if you register for the race and then would like to switch to a shorter distance, please let us know at least a three days before the race (so we can update the database with the correct bib numbers). If you would like to go up in distance, you will need to pay the difference in price from your entry to the distance you would like to run before we will switch you. If you do this after the price break, you will also need to pay the increase in price break.
Click here to contact us if you which to switch your distance.
Family Adventure Run Info
What is the Adventure Run?
The adventure run is a short 1 mile course that includes obstacles designed to be a fun diversion for kids on the trail descending from the Challenge Hill.
Does everyone in my family need to register for the adventure run?
Yes, everyone needs their own entry.
What are the age recommendations for the Adventure Run?
The obstacles were designed to be a fun challenge for kids ages 5-12. Younger children may find some obstacles too challenging and will need a parent with them to assist. Older children may find some obstacles too easy but are encouraged to participate with their families.
What kind of obstacles are on the course?
Check out the course map for a complete list and brief description.
Is the Adventure Run timed?
In the spirit of liveBIG’s mission and to encourage families to have fun together, the adventure run will not be timed. It’s not a race…….it’s an ADVENTURE!!
If you can not find the answer to your question above, please click here to contact us.
The LiveBIG Trail 5K and the LiveBIG Family Adventure Run are hosted by the Town of Castle Rock. All question concerning those two events should be directed there. Click here to contact the Town of Castle Rock Parks and Recreation department.